Terms of service
This website is operated by Prestige Japan Inc., a company registered in Japan having office at 4-27-15, Minamiaoyama, Minato-ku, Tokyo, Japan. Throughout the site, the terms “We”, “us” and “our” refer to Prestige Japan Inc.. We offer this website, including all information, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/ or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink (collectively “Terms of Service”). These Terms of Service will apply to all users of the website, including without limitation users who are customers, viewers, vendors, and any third parties accessing the website.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or products which are added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - OUR CONTRACT WITH YOU
Your order is an offer to purchase the products you have selected. At this stage, no contract exists until We decide to accept it. All orders are subject to availability and acceptance by us.
Once you place your order, We will send you an order acknowledgement email confirming the products you have ordered. This is not an acceptance of your order. Our acceptance of your order will take place when We send you a confirmation email confirming your order has been accepted. The contract between us and you will be formed when We send the confirmation email.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and billing information, so that We can complete your transactions and contact you as needed.
SECTION 2 - OUR PRODUCTS
Although We have made every effort to display the colors accurately, We cannot guarantee that a device’s display accurately reflects the color of the products. Your product may vary slightly from those images on the website.
Wood, leather, washi paper, are natural materials and as such there are natural variations in the color, grain and texture over which We have no control. That’s the characteristics of natural materials and therefore We cannot guarantee that the products you receive will be exactly same as the image on the website.
Natural solid wood and veneer can show expansion and contraction, warping, cracks because of humidity and temperature. This is a natural process for materials to adapt to the environment.
Some of our products, particularly those that contain or are made from natural materials may be delicate and you should avoid exposing them to heat, sunlight and other harmful elements as the exposure may cause them to tarnish, colors to fade or other damage.
SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices and product descriptions for our products are subject to change at any time without notice. We reserve the right at any time to modify or discontinue the services and products without notice at any time, at the sole discretion of us. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the services and products. However, changes will not affect any order We have already accepted.
SECTION 4 - DELIVERY, DUTY AND TAX
We accept orders for deliveries worldwide excluding remote area where rapid courier does not offer the delivery service. The prices indicated on the website includes the international shipping cost. With regard to custom duties and local taxes (VAT), it is your responsibility to pay before the delivery of products to your place.
For more details, please review Delivery, duty and tax.
We will do our best to deliver your order to you within the timeframe We specify. However, lead times and delivery dates and times are estimates only. We cannot guarantee that orders will be delivered within estimated delivery or lead times. Delays may occur due to circumstances beyond our control, such as delays by third party suppliers. No compensation shall be due from us to you for orders that are delivered after their estimated delivery dates and/or times. If you have any problems with your delivery or order, please let us know as soon as possible. Also, We will not be liable for delays caused by the event outside our control, such as pandemics, epidemics, local disease outbreaks, earthquakes, fires, public health emergencies and quarantines.
SECTION 5 - PAYMENT
We offer the two payment options, PayPal and credit cards. If you pay by a credit card, the transaction will be authorized at the time of order. When paying with PayPal, the amount will be debited from your PayPal account immediately after ordering.
We are not able, at any time during the purchase process, to store your details, which are sent via secure connection directly to the website. We will not store those data in any IT archive. We may not, therefore, be held liable for any fraudulent or undue use of information by third parties, when paying for the purchased products.
SECTION 6 - TITLE AND RISK
The title to and risk of the products shall pass from us to you on completion of delivery.
SECTION 7 - PERSONAL INFORMATION
SECTION 8 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in the Service or on any related website is inaccurate at any time without prior notice.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 9 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) for the purpose of reselling the Service or commercial use or (l) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 10 - PRODUCT WARRANTY
The warranty period is one year from the date of product delivery. This warranty is applicable to only furniture and lightings, tableware and towels are not covered by this guarantee. This warranty covers repair free of charge or replacement in case excessive costs will be incurred for repair service, under and depending on our sole discretion, for any manufacturing defects (excluding damages or defects obvious at the time of delivery of the products or damages caused during the international transportation which will be covered under the Return Policy) of the products purchased through our website. If there is manufacturing defects, even though you properly use our products, please contact us. You are eligible for this warranty only if you directly purchased the products from us through our website,
The following cannot be regarded as defects even within the warranty period.
1 Aging process of natural materials
Natural solid wood can be changed over time due to the temperature and humidity of the environment (for instance, warping and cracking of solid wood due to use near heating system). Deformation and discoloration also happen to natural materials such as wood, fabric, leather, brass, bronze, aluminum, and Japanese paper due to the influence of sunlight.
2 Uniqueness in natural materials
Each material has uniqueness and slight differences, such as the grain and knots of natural solid wood and veneer, and the color of the wood itself. Final finish, color, and tone can be different on each product. Leather has natural traces, which is called natural marks and proof of authenticity of the natural material.
3 Difference with samples
The samples such as wood color samples, fabric samples, images on catalogs and the website can be slightly different from one piece to another.
4 Improper use or negligence
You are responsible to defects or damages caused accidentally due to improper use, intentional or negligence that does not follow our instructions.
5 A third party intervention
You are responsible to problems caused by installation work or repair work by a third party that are not authorized by us.
6 Force majeure
We are not liable to any failure or damage caused by, directly or indirectly, forces its beyond our control.
SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. IN NO CASE SHALL WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
SECTION 12 - INDEMNIFICATION
You agree to indemnify, defend and hold we, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claims or demands, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 13 - PATENTS, TRADEMARKS, ETC.
We shall not be responsible to you for any infringement, alleged or otherwise, of any patent, utility model, design, trademark, copyright or other intellectual property rights (collectively “IP Rights”) in connection with the products, except for the infringement of any IP Rights registered or protected under Japanese Law. You shall, however, hold us harmless from any such infringement of any IP Rights of any third party arising from or in connection with any design, pattern or specification given by you to us.
SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. Your cancellation of order and return of the products are governed by our Return policy.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, We also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 16 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 17 - GOVERNING LAW
These Terms of Service and any separate agreements whereby We provide you Services shall be governed by and construed in accordance with the laws of Japan.
SECTION 18 - SETTLEMENT OF DISPUTES
We and you hereby irrevocably submit to the exclusive jurisdiction of the Tokyo District Court and other higher courts having jurisdiction in Japan for the settlement of disputes arising under or in connection with this Terms of Service.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
You can contact us by:
Phone: +81 (0)3-5464-3208
Post: 5610Bldg 2F, 5-6-10, Minamiaoyama, Minato-ku, Tokyo, Japan