Production times of furniture vary from product to product from 6 weeks to 12 weeks. Please see the lead time information at each product page on the website. Regarding the tableware, we ship the goods within 7 days if we have stocks. If there is no available stock, we will accordingly inform you the lead time of the production.
DHL and FedEx. The items will be delivered at the entrance of your place.
Yes. Once your order has been shipped, you will receive a tracking code by e-mail.
The standard delivery from DHL and FedEx does not offer the white-glove delivery. Delivery is until the front-door of the delivery address. If you need the special delivery, please contact us.
You are responsible for ensuring that items you order can be delivered. You need to make sure the delivery access (entrance, staircase, elevator, etc.).
Please feel free to contact us about the access check.
Payment
You can pay with Shopify payment (credit card of VISA, Master card, AMEX, and JCB) or Paypal.
We do not receive any credit card information from you. Your payment transaction is processed and secured by third party’s payment system.
The price does not include the duty and import VAT at customs. You need to pay duty and import tax before the delivery.
DHL or FedEx will complete the custom clearance procedures. They will inform you the amount of duty and import VAT before the delivery.
Return & Cancel
We cannot accept the return of order except for any transit damages or manufacturing defects. Please see details at our Return policy.
We cannot accept the cancelation of order. Please see details at our Return policy.
In the case of obvious defects at the time of delivery, please contact us within 7days from the delivery of items. Please see details at our Return policy.
Gift Wrapping
We do not offer the gift wrapping service for international delivery. This is because we need to ensure to minimize the risk of delivery damage.
Other
If you need these documents, please request us. We will provide you by email.
We can offer you interior plan and quotes for your design project. Please feel free to contact us.
If you have any questions, please feel free to contact us. We will be happy to assist you.
Mail: tsshoppingorder@timeandstyle.com Phone: +81 (0)3-5464-3208 Post: 5610Bldg 2F, 5-6-10, Minamiaoyama, Minato-ku, Tokyo, Japan
