If you have any interests on our items which is not displayed on e-commerce site, please feel free to contact us.

Restocking times varies depending on the individual products.
Certain small items, like tableware, may be available in stores even when they are sold out online.
If you are in a hurry, we recommend contacting your nearest Time & Style store.

Yes, you can view products at any Time & Style stores. For details, please contact your nearest store.

Yes, it’s possible only for furniture.
Please complete this form with the following information and use it to submit a request.

[Name]
[E-mail address]
[Telephone number]
[Shipping address]
[Desired product’s name and specifications]
[Requested sample]

Please do not hesitate to contact us if you have any questions related to color coordination.

Yes. We accept orders for deliveries worldwide excluding remote area where courier does not offer the delivery service.

Shipping costs vary depending on the products and shipping destination.

-For small items (tableware, towels, etc.)
Anywhere within Japan: 1,100 yen (including tax)
International: varies depending on the size and region.

-For large products (furniture etc.)
Within Japan: varies depending on the size and region.
International: free shipping (included in the product’s price.)

Please refer to “Delivery” for more details.

Production times of furniture vary from product to product from 6 weeks to 12 weeks. Please see the lead time information at each product page on the website.
Regarding the tableware, we ship the goods within 7 days if we have stocks. If there is no available stock, we will accordingly inform you the lead time of the production.

DHL and FedEx. The items will be delivered at the entrance of your place.

Yes. Once your order has been shipped, you will receive a tracking code by e-mail.

The standard delivery from DHL and FedEx does not offer the white-glove delivery. Delivery is until the front-door of the delivery address.
If you need the special delivery, please contact us.

You can pay with Shopify payment (credit card of VISA, Master card, AMEX, and JCB) or Paypal.

If using Shopify, you can also take advantage of the Shop Pay service that allows you to skip re-entering your credit card details when making your next purchase.

It’s an online payment service provided by PayPal.
If you have a PayPal account you can complete your payment by simply logging in.
(*) You need a different account from our online store’s My Account.

Please refer to the following for more details:
PayPal official website (external site)

It’s one of the payment services provided by Shopify.
When using Shopify to make a purchase, you can save your credit card details when you register your account information. By doing so, the next time you make a purchase you can complete the payment process by simply entering the six-digit code (SMS authentication) sent to your email address and mobile phone number.

How to register
1. At the time of purchase, check the "Save my information for the next purchase" box and enter your mobile phone number.
(*) Shop Pay cannot be used without SMS authentication.
2. Your account information will be saved by simply completing the payment.
3. Upon receiving an email from Shop Pay, complete the email address verification process by clicking on the "Confirm email address" button.

How to edit/delete registered information
You can change or delete your registered information from the Shop Pay login screen (external site).
(*) You need a different account from our online store’s My Account.

The price does not include the duty and import VAT at customs. You need to pay duty and import tax before the delivery.

We cannot accept the return of order except for any transit damages or manufacturing defects.
Please see details at our Return policy.

We cannot accept the cancelation of order. Please see details at our Return policy.

If you need these documents, please request us. We will provide you by email

We can offer you interior plan and quotes for your design project. Please feel free to contact us.